Category: Uncategorized

If you have the stomach for it, this 22 minute recording= of a phone call with Verizon Wireless customer service is just staggering. Throughout the entire experience, noone — not supervisors, not account reps, not even the supervisor’s supervisor — are capable of recognizing that .002 dollars is different than .002 cents. That this guy…

Our office is across the street from 500 W. Madison, which houses, among other tenants, Quarles & Brady. The Tribune is reporting on the shooting (the building is also the Metra station); according to the DHL delivery guy who was just in our office delivering a package, he was on the 36th floor (Q&B is…

For those that missed this wonderful nugget on MSNBC last week, go check it out. A GOP strategist thinks he’ll score some points by race-baiting. “Count me down as somebody that underestimates Barack Hussein Obama,” Rogers said. Good Lord. My recommended come-back? “Sure, my middle name is Hussein. But to be honest, it’s not like…

Jake will share the details (and oh boy, what a backstory this one has), but for the time being: Congrats! Here’s to a long and happy life together.

Over at his blog, Erik Heels suggests that based on current data, Hillary Clinton will beat Barack Obama. Only he gets it slightly wrong: he compared Hillary Clinton and Barak Obama. Here’s the chart Erik came up with: Barak Obama (blue) vs. Hillary Clinton (red)I thought this was a bit odd: why weren’t there any…

As I hinted last week, we’d have another couple big announcements coming shortly. The first of those is that Dow Jones is now using FeedBurner to manage all of their feeds. Not only is it a terrific validation of what we’ve been up to, it’s exciting to be a part of such a forward thinking…

In the Cluetrain Manifesto, David and Chris and Doc wrote that “markets are conversations”. Much has been made of the importance of listening to your customers, and engaging them rather than talking at them. Remarkably, even when the perils of ignoring customer feedback have been made abundantly clear, companies that go the distance in this…

Been a week since I posted here, which is partly explained by the Thanksgiving holiday, but is mostly a reflection of just how busy we are at FeedBurner HQ. If you want to follow what I’m reading (but not writing about during this craziness), just subscribe to my link feed. In the meantime, here’s a…

This is just ridiculous. (Originally spotted over at BuzzMachine.) By contrast, I recall flying to Palm Springs with Robin and Ricky (then about 6 months old). We flew on Southwest (rapidly becoming my favorite airline, by the way – that’s another post), and I was struck as we began our initial descent: I was surrounded…

Mark’s review just cements for me why I want this console: it’ll be fun to play with my kids. I haven’t owned a game console since Sega Genesis circa 1995. And before that, our only game console was an Atari 2600. Nintendo was never a staple in our house: no Zelda, no Mario… only periodic…