Author: Rick Klau

Some London Hotels Offer the Future for Guests. “Hotels are racing to install high-speed Internet access, e-mail and a variety of wireless and digital services. And some are going for the all-in-one solution.” via  [New York Times: Technology] Whenever I travel I always base my hotel choice on technology amenities.  In fact, our firm website includes…

Can knowledge systems lie as well as information systems?. [McGee’s Musings]

The Trademark Implications of Spoofing Music Downloads – Self- Tarnishment?. … If the record companies are in fact spoofing, then the practice, from a trademark point of view, is unique (to me at least).  The owner (or licensee) of the artist’s trademark is intentionally distributing an inferior or defective version of the product associated with…

km. I’m continually impressed by James Robertson’s blog – very on topic and well written. It’s inspirational. [How do you know that?] Ditto Chris’s observation. I found this site a couple weeks ago, and am really impressed with the breadth of Robertson’s coverage. Looks like the KM arena is alive and thriving in Australia.

NPR reported this week on the death of Kenneth Koch, a founder of the New York School of poetry. They replayed part of a Jim Lehrer interview with Koch, in which Koch explained a poem of his titled “One Train May Hide Another“, a reference to a sign in the Kenyan desert that puzzled him.…

Just finished a semi-annual get-together of a group of close friends and colleagues: Norm, Ann, Leigh, Ross and Deborah. In many ways, I have this group to thank for the spark that got me headed down the blogging path last December. Their counsel, support and encouragement over the past several years have been a real…

Good article by Rich Karpinski in InternetWeek that about what we’re all about at Interface Software. Most exciting for me is the validation from one of our customers, Cynthia Reaves at Honigman Miller in Detroit. I met Cynthia a couple weeks ago, and sat in stunned silence (for those that have met me, you know that…

Check out the little blue button on the left: Joe Jennett has created a network of Radio weblogs. Want to see another Radio weblog? Just click on the green button. The “randomizer” will take you to another random weblog. Kinda cool.

Jumpstarting The Prairie Blogs Again BlogChalking is an interesting twist on the WiFi phenomenon: “blogChalking is a movement attempting to create a region-sensible blog-search system – descentralized, improvised (influencing existing Internet search engines) and world-wide. Truly cool and simple.” [via Daypop Top 40] [The Shifted Librarian]I see a couple problems with this system: Meta information like age…

Customer Relationship Management Software Rick writes: “Good interview with HBS professor Susan Fournier: ‘Customer relationship management (CRM) programs have become too much about the technology, not enough about the customer relationship.’” [tins ::: Rick Klau’s weblog]I agree (as if I know anything about CRM), but the technology, if it works right, is the engine that…