Author: Rick Klau

This isn’t specifically related to our 5.1 announcement today, but is a great mini-case study on how a customer of ours nearly went off the rails (read for details) but is today successful in their deployment (in part thanks to our efforts). Nice.

From Ephraim Schwartz’s column in InfoWorld today: “CRM is getting a black eye. Gartner and Meta [Group] reports both cite data quality as the main reason,” said Rick Klau, vice president of vertical markets at Interface. The key component of InterAction 5.1 is a data service that will identify anomalies in data, de-duplicate the data,…

There I was, reading Those Can-Do Pigs to my 3 year-old, when I came upon this odd rhyming pair: In the grass down by the shore,A Can-Do Pig distrubs a boa — Now I don’t know where you’re from, but there are very few places where “shore” and “boa” rhyme. In fact, there are really…

In case you missed the announcement, this weekend was the kick-off to Josh Marshall Hunting Season. (See examples here and here, in addition to Josh’s own site below.) Josh, for those two or three of you who don’t know, is one of the leading left-leaning pundits in DC and maintains Talking Points Memo, one of…

Details here.

Kerry’s at it again — a second “mistake” on a mic after an interview concluded? This isn’t a great tactic, Senator Kerry. If you’ve got something on your mind, come out and say it. It made good TV on The West Wing a few years back: remember when President Bartlett claimed he wasn’t aware that…

And the last shall be first, I guess. Just spoke to Line56 today as our final briefing on our press tour (this was the third week in a whirlwind tour through London, Boston, New York, and several remote briefings on the web) for InterAction 5.1, the latest release of our CRM software application for professional…

That’s the plan at Phones 4U in Britain, where it looks like Phone 4U’s owner John Caudwell broke his neck one too many times. Someone needs to screw his head on straight: He estimates the ban will save staff three hours a day and his company at least £1 million a month in saved time.…

What are you waiting for? Go sign up for DeanLink (it’s free!) and find out who is supporting Governor Dean in your neighborhood. Link to people you’ve never met (but want to — poke around, there are some pretty famous people lurking in DeanLink!), find people who share common interests. As you build your own…

Ahoy, me hearties! It’s Talk Like a Pirate Day! (About Talk Like a Pirate Day.) Classic.