Year: 2002

I’m giving a presentation tomorrow at LawNet’s Annual Conference about the challenges of getting professional buy-in to a CRM system. I’m using this article from last fall’s InfoWorld as a counterpoint to the oft–repeated failure rates of CRM implementations. Since my audience is mostly IT Directors/CIOs, it seemed particularly appropriate: META GROUP REPORTS that a staggering 55…

Freebird!. NPR‘s All Things Considered considered the guy who shouts Freebird!. [The Peanut Gallery] I’d been meaning to blog this, since I heard about 2/3 of it last week on NPR. It’s a great story – one I’ve recounted to a few friends already. Listen for the music that fades in towards the end –…

Ernie asked me what the big deal was with liveTopics. In explaining it to him, I figured out why I was excited about it. (Interesting lesson for KM – you can’t share what you don’t know, and you don’t know something until you can explain it.) liveTopics makes it easier for me to add meta data…

San Jose, Calif. (SatireWire.com) — In an unusual worldwide appeal, the International Brotherhood of Computer Hackers today asked particularly boring people to please stop encrypting their emails. … [P]eople should only encrypt if they are going to send information such as passwords, credit card numbers, blueprints for an unreleased product, or confidential sales figures. Barring…

This is an interesting alternative to MIT’s BlogDex – they’re trying to do different things but both ultimately reveal quite a bit about the connections between various weblogs. By looking at inbound and outbound links, the Blogging Ecosystem tries to evaluate most linked, most links, etc. I’m not sure what we learn about this yet,…

One of the things I really enjoy is learning completely new technology by just trying to make it work. (This is what Dave calls “bootstrapping”.) I’m not a programmer, but I can meddle just enough to learn as I go. I have a feeling I’ll be doing a lot of exploring with liveTopics. After seeing…

Just downloaded liveTopics, an interesting extension of Radio that adds potentially valuable meta data to weblog posts. This is a tool developed by Matt Mower, and represents an important “next step” for Radio as a KM tool. From Matt’s site: Topics are used on your weblog to provide cross-reference links to related items and can…

Just got in to Boca Raton, site of this year’s LawNet Annual Conference. It’s probably the most valuable IT conference focused exclusively on the legal profession: strong educational bent, every vendor that’s focused on the market is here, high attendance. I’m speaking tomorrow at our SIG (LawNet members organize “special interest groups” around leading applications;…

Stuart Kay, in today’s LLRX, publishes an outstanding article titled Benchmarking KM in US and UK Law Firms. The entire article is worth reading, but this comparison between US and UK firms is spot on: Technology is less of a driver in the UK than it is in the US, and more of an enabler.…

For me, the key graph in Lucinda Schmidt’s piece in BRW is this: [Consultant Graham] Seldon says law firms went through a similar change about five years ago, when marketing began to be taken seriously. “Initially, they just saw marketing as events, brochures and Web sites,” he says. “Then it became more strategic, and moved…