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Early in The Matrix, Thomas Anderson (aka Neo) walks into his company’s building. The name of the company is written in large letters on the outside of the building. A few minutes later, he gets a call from Morpheus. Morpheus tells him to run to his boss’s office to escape. As he does so, you…

I’m finally getting around to responding to Chris’s post from a few days ago. He raised an interesting point about his CIO’s insistence on identifying the ROI for his firm’s upcoming CRM investment. (Disclaimer: I work for a software company that sells CRM software to professional services firms. You can learn more here. The post…

There’s a lot of folks at the O’Reilly Emerging Technology conference, and this is another conference with 802.11b wireless access (aka “wi-fi”) to allow any geek with an antenna to have access to the Net. Well, Rob Flickinger from O’Reilly decided to run a program called EtherPEG to watch the packets of information flowing across the wireless…

Good read over at MIT’s Technology Review: Mimetic Management. The author is Michael Schrage, a Fortune columnist and research associate at MIT Media Lab. The article touches on innovation, picks up yesterday’s thread about listening to customers, and tries to identify what motivates customers: [I]t’s also critical for innovators to know who their customers and clients…

Blogs as Disruptive Innovation. One of the most thought-provoking business books in the last several years was Clay Christensen’s The Innovator’s Dilemma. It got carried into lots of meetings as entrepreneurs and consultants tried to justify their latest fantasy as the next disruptive innovation. I’m reasonably sure that most of them never bothered to read…

Here’s an interesting thought: to the extent that page views are a barometer of your site’s popularity, the RSS feed of your site actually contributes to fewer people viewing your site. In other words, people get my posts delivered to their desktop if they subscribe to my RSS feed – meaning that they don’t have…

I finished reading Faster by James Gleick last week. Gleick (whose personal site is at Around.com) is my favorite author on technical matters. If he could make me understand Chaos theory, he can do anything. (If you haven’t read Chaos, you should: excellent overview of fractals, the law of unintended consequences, etc.). His biography of…

Microsoft ploy to block Sun exposed. Evidence indicates that Microsoft executives, including Chairman Bill Gates, sought to steer the direction of a Web services standards body away from rival Sun. [CNET News.com]This is news? Come on – Microsoft had (still has? don’t know) an intranet site called SunDown (go to any browser on the Microsoft…

I feel something like a voyeur reading Chris Smith’s weblog, “How do you know that?” (Thanks to Denise for getting us in touch.) You see, Chris isn’t just another guy interested in the intersection between law and technology. Nope – Chris is also (*gasp*) a prospect. It seems that someone at my company annoyed the you-know-what…

Brobeck’s Snow Set to Jump to Clifford Chance, U.K. Paper Says. Tower Snow Jr. and 10 other securities litigation partners at San Francisco’s Brobeck, Phleger & Harrison were mum Monday about a British press report that they were set to leave Brobeck for Clifford Chance Rogers & Wells. Reportedly, Clifford Chance is to vote Friday…