Interesting article from Bruce MacEwen in Law Technology News about Milbank’s decision to outsource their word processing to Chennai, India.
Milbank chose to work with OTH (a joint venture of Office Tiger, a 2500 employee company specializing in outsourced word processing and proofreading, and Hildebrandt, a well-known U.S. management consulting firm focused on the legal profession). Some good info in Bruce’s article about how Milbank went about the decision, and their early assessment of how it’s going.
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