Treating your customers right

I really like this post from Matt Homann. Something tells me it would be wise to start hanging out at a Starbucks near Matt’s office…

Rosa Say passes on a great way to spend your marketing dollars:

This morning Kerwin and I walked into a Prescott Starbucks and both ordered their strong-brew coffee of the day to then find it was free. The barista at the cash register motioned over to a gentleman sitting in an animated discussion with a group of about six others, and said, “Your coffee is on Mr. Perez this morning.”

As Kerwin stirred cream and sugar into his coffee, we read a poster on the wall right above the condiment station with a picture of Mr. Perez’s smiling face explaining that every Wednesday morning from 8:30am-9:30am he buys coffee at that Starbucks for all his customers and anyone else who wants to talk story with him about investment banking and Prescott’s promising future.

Absolutely, frickin’ brilliant. [the [non]billable hour]