Friday, April 21, 2006

In my day, you mailed your bills in

About a month ago, I traded in my Jetta for a Subaru B9 Tribeca. There was a good promotion going on at the time, which meant that the car is financed through Chase as opposed to the bank I ordinarily deal with for car loans.

Two weeks ago I received the paperwork to set up autopayments on the website at For the last ten years, we have always used either our bank’s to pay the lender or the lender’s site to auto-debit our bank account. Without fail, it’s been an easy, convenient way to ensure that Emilio Estevez doesn’t show up on my doorstep.

(Remember that word convenience: it shows up again shortly.)

The first payment was due yesterday, and Robin reminded me that it needed to get paid. I’d already logged in at and just needed to add in the bank’s routing number to complete the setup. I did, and on the confirmation screen, saw a curious line item: “Processing fee: $10.”

Huh? There was a footnote next to the $10; I looked to the bottom of the page. It was helpfully explained: “This is the amount we charge for processing.”

So I called. Surely they weren’t charging me to pay them? Right?

Wrong. They were. I told the guy on the other end of the phone that in more than 10 years of making car payments, I’d never once had to pay a processing fee for paying online. His reply? “Well, this is the year 2006 and we charge for convenience.”

I mailed the payment in. It’s just $10, but I refuse to reward a company trying to charge me to save them money. Talk about backwards.


  1. That didn't work the way I wanted. I've not used the blockquote cite tag before. Now I know how it works. Cool. Now, I've learned two things. Chase customer service is sometimes rude and how to use blockquote.


  2. [...] By the way, I mentioned that I bought the Tribeca recently in my last post. In spite of some of the reviews, I love how it looks, and have been very happy with it so far. My only complaint? The mileage is not-so-great… which isn’t surprising, given that it’s an SUV. After all, coming from a 48 mpg Jetta (it was the Turbo Diesel) to a mid-teen mpg SUV is a bit of a shock. But it handles great, and the fact that it has a usable third row (perfect for the kids when they need to be in it) was what sealed the deal.On this day...In my day, you mailed your bills in - 2006Musical regrets - 2005The Onion: TiVo Wishlist Roulette - 2005Dean picking up more bloggers - 2003Rush Limbaugh: He was wrong about everything... - 2003Siebel: Back to the Future - 2002 Filed under: Personal by — rick @ 1:58 pm [...]