Thursday, January 20, 2005

More Cingular AT&T Synergy (ahem)

Remember my complaint last month about the Cingular/AT&T mess? Well, since then, Denise recorded a podcast about her trials and tribulations of getting her new Sony phone to work on the Cingular/AT&T network.

Now this:

The merger has been so complex and convoluted that both websites now have serious problems. The Cingular site lists no stores for my zip code even though three are nearby, that kind of thing. But this is minor. The real problem is, as a tech finally sheepishly explained to me, is that you can’t upgrade or buy a phone by calling them or by website. Why? Because things apparently are so discombobulated they no longer have any phones in stock. Neither do the stores.

So, they are running ad for phones you can not purchase. Go figure. But don’t try to call them unless you want voicemail Hell. I had to enter my cell phone number and the last 4 digits of my social twice as I was shuttled around multiple times through various menus until a human actually answered. Then, you got it, she asked me to repeat those same numbers. And couldn’t answer my question. [Politics in the Zeros]


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