… This “thank you” e-mail system follows Tom Davenport’s idea of “baking” knowledge into work. Davenport, in a recent Harvard Business School Review article posits:
“The key to success … is to bake specialized knowledge into the jobs of highly skilled workers – to make the knowledge so readily accessible that it can’t be avoided. While there are several ways to bake knowledge into knowledge work, the most promising approach is to embed it into the technology that knowledge workers use to do their jobs. That approach ensures that knowledge management is no longer a separate activity requiring additional time and motivation.” [excited utterances]
Wow. A great post on overcoming cultural hurdles with some simple, proven (and low-tech!) techniques. I’ll have to e-mail a friend of mine who’s a higher-up at MITRE and see how successful this has been. Thanks to Joy for spotlighting this. I see a lot of parallels to using weblogs for a similar purpose.